Use this when a small doubt is holding up your deposit, your verification or a request to close your account.
trustCan I check your gaming licence before I play?+
Yes. Maxispin Casino Ltd. holds a licence from the Malta Gaming Authority, number MGA/B2C/021/2014. The company is registered in Malta under number C-69076, with its address at Spinola Road, Msida. Testing comes from Gaming Laboratories International, SIQ and iTech Labs.
trustWhy is my verification still pending after a day?+
Checks usually finish within twenty-eight hours once your documents arrive in readable form. Photo ID, proof of address and a payment card image clear fastest when every edge and number is visible. Payments pause until the check is done, so send clear files first time.
trustCan I reach a person late on a Sunday?+
Yes. Live chat, e-mail and the phone line all run twenty-four hours a day, seven days a week, including public holidays. Someone reads and answers in English, German, Finnish and Norwegian. Times in the tables show AEST, so adjust for your own state.
trustWhere do I ask to close my account?+
Send the request to
[email protected] from your registered email address, or say it in live chat. Closure takes effect once support confirms it in writing to you. If you want a pause instead, the cooling-off and self-exclusion options under responsible gaming do the job without losing the account.
trustWhen I call, how long does it take to be identified?+
Have your full name, date of birth, email address and the last four digits of a payment method ready. A phone agent can match the account on those details in about three minutes. No password is needed, and staff will never ask for one.
trustWhat if I want a copy of everything you hold on me?+
Write to
[email protected] and ask for a copy or for deletion of your personal data. Requests are handled under the same authority that licenses the casino, so a refusal can be taken further. Some records must be kept by law after an account closes.
trustWhat if support cannot fix my complaint?+
Ask for the complaint to be logged in writing, then email
[email protected] with the reference. Should the outcome still leave you unhappy, you may complain to the Malta Gaming Authority, which licenses Maxispin Casino Ltd. Keep every reply, as dates and reference numbers matter.