Withdrawals Without the Wait

Verify Your Account at Maxispin Casino Before You Cash Out

The Malta Gaming Authority licence requires every player to be identified, so the check runs inside 28 hours from complete papers.

Start Verification

MGA licensed since 2014License MGA/B2C/021/2014 held by Maxispin Casino Ltd., company C-69076, audited by Gaming Laboratories International, SIQ, and iTech Labs

Six Lines

Read the Check Before You Send Anything

This table settles who runs the check, how long it lasts and where your questions go.

Operator

Maxispin Casino Ltd.

Licence

MGA/B2C/021/2014

Time needed

28 hours

Latest point

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

How It Runs

Sending Papers When the Check Arrives

Use this walkthrough the moment the check appears, so nothing bounces back for a retake.

One File per Slot

Open your account area and look for the documents tab, where each slot names the paper wanted. Send one file per slot rather than bundling everything into a single upload.

Is the Whole Card Visible?

Upload your photo ID first and check the whole face, the corners and the expiry date sit inside the frame. Screen glare or a thumb over the number is the usual reason a copy is refused.

Proof Tied to Your Street

Pick a proof of address that carries your name and your current street address, then confirm the issue date is recent enough for the checker. A phone bill in a flatmate's name will not pass.

The Reply Window

Leave the tab and let the team work, since the review finishes within 28 hours of a complete set. Expect an e-mail if a copy is unclear, and resend only that one paper.

At the Camera

Which Papers Does the Checker Want?

After reading this you will have a usable copy of each paper ready to send.

Photo ID

ConfirmsYour name, face and date of birth

Copy must showAll four corners, no glare, unexpired

Proof of address

ConfirmsWhere you actually live

Copy must showYour name, full street address, recent date

Payment card image

ConfirmsThe card used for your deposits

Copy must showFirst six and last four digits, name, expiry

Four Checkpoints

When Will the Casino Ask to See Your Papers?

This block settles which moments put your account in the review queue and what the checker needs from you.

Matching Details Clears Fast

Discrepancies between the details you typed and the papers you hold flag the account, so the checker asks for a photo ID and a matching address record.

Why Hold the Payout?

Cashing out for the first time puts the account through its licence check, which brings requests for a photo ID, proof of address and a card image.

Does a Limit Rise Need ID?

Asking for a higher deposit ceiling pulls the account into review, and the checker wants a photo ID plus proof of address before the new setting applies.

Add the Route, Then Verify

Adding a fresh payment route triggers a look at the name on it, so the checker asks for a card image or wallet screenshot plus your photo ID.

Source of Funds Under AML Rules

Holding licence MGA/B2C/021/2014 from the Malta Gaming Authority obliges Maxispin Casino Ltd. to trace where deposited money originates. Expect the request as routine housekeeping against money laundering; nothing about it implies wrongdoing on your part.

Keep soft copies of whichever of these records fits your situation, ready to send in one go.

Recent payslips from your employer
Bank statements for the account
Tax return or income summary
Sale contract for an asset
Pension or benefit award letter

Resubmit a Copy That Passes

Send the Untouched Original. Cropping or editing a file strips the corners a checker needs, so the copy is refused even when the details are correct. Photograph the whole page, all corners visible Send the untouched original, no filters

One Name Across Both Records. A surname or street that differs from your account details fails the match, because the checker compares both records line by line. Re-send the paper showing the address you registered Ask support to align your account with the record

Current Photo ID Only. An expired photo ID cannot confirm who you are today, so it comes back regardless of how sharp the picture looks. Renew the photo ID, then photograph the new one Send the front and back in one upload

Six Straight Answers

Get Your Answers Before You Upload

Straight replies, in the same plain style our team uses on live chat.

When will Maxispin Casino actually ask me for my documents?+

Expect the request at the latest before your first withdrawal, since the Malta Gaming Authority license (MGA/B2C/021/2014) makes verification compulsory. We may ask sooner, at registration or after your first deposit, so keeping copies ready avoids a hold-up.

Can I upload my ID and bank statement from my phone?+

Yes. Our upload page accepts phone photos and scans, and a clear shot taken in daylight usually passes straight away. Check that all four corners are in frame and the text is readable before you send it.

Why does the casino want to know where my money came from?+

Source of funds questions are a routine duty of our anti-money-laundering checks, not a suspicion about you. Answer them with a payslip, bank statement or similar record, and the review continues without interruption.

How long does the review take once everything is in?+

Allow up to 28 hours from the moment the last file lands with our verification team. Most cases close faster, and you will get an email at [email protected] either way.

Are my passport scan and card photo safe with you?+

Yes. Everything travels over 256-bit TLS encryption and is seen only by the team handling your file. Send documents through the secure upload page rather than plain email where you can.

My surname changed after marriage, so do the papers still match?+

Use the document with your current legal name and add the certificate showing the change, so the reviewer can link both names. Send the pair together and the file clears in one pass.